All Locations
Cromer
All Departments
Customer Service
Advertising Salary
£26,409 - £28,163 per annum
Vacancy Type
Permanent
External Advertising End Date
08 Jun 2025
Contract Term:
Full Time

About The Role

North Norfolk is a fantastic place to live, work and visit – covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities, our District is one of England’s top holiday destinations and a place where people positively choose to live.

This is a position based within the Customer Services team where we act as the first point of contact for the council. We provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels. 

After an initial period of training and subject to satisfactory performance, all our advisors have the opportunity to work part time from home as part of this role. 

We are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an exciting time, as we embark on a journey of improving our customer focus, where we welcome a fresh approach with the aim to enhance our customers’ experience.

About You

The ideal candidate will be forward thinking, self-motivated and naturally add enthusiasm to the dynamics of the current team whilst supporting the demands of the organisation.

If you are committed and motivated by a desire to provide excellent customer service, this role could be for you.

Please note this role is subject to a satisfactory basic Disclosure & Barring Service (DBS) check.

 
Although this is a full time position applications for part time hours will be considered
 
 
The closing date for applications is 11.59pm on Sunday 8th June 2025
 
Interviews will be held on 18th & 19th June 2025
 

For an informal discussion please contact James Jacobs, Customer Services Team Leader at [email protected] 

About Us

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.

Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency.  We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.

We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our our onsite recognised union is UNISON.

Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:

  • employee assistance program
  • discounts portal
  • salary sacrifice schemes (bikes, home electricals and EV car leasing).

You will also enjoy:

  • a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
  • 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
  • access to an excellent local government pension scheme based on your local authority career average earnings

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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