Benefits Officer

This is a fantastic opportunity for a Benefit Officer to join our friendly and welcoming team and be part of our ever-improving service delivering financial support to residents of North Norfolk.  You will:

We are looking for someone who has experience in a customer focused role. When you join our team you will be provided with a programme of training and learning in order to acquire the knowledge, skills and understanding necessary to fully perform the role. Working in a team you’ll be trained to deal with the administration of Housing Benefit, Council Tax Support and related discretionary awards. This includes maintaining computerised records and dealing with routine claims, changes of circumstances, correspondence and customer enquiries.  

• be detail-oriented
• organised and able to work independently.
• have good communication skills, in order to communicate clearly and with compassion to a wide range of people, ensuring that individuals and families receive the help they need

Employment is subject to a satisfactory Baseline Personnel Security (BPSS) check, which includes a verification of unspent criminal records.

We're committed to promoting equality of opportunity for the people and communities of North Norfolk. We respect and value differences in our district and across our workforce, and we want everyone to feel included and able to play their part in making North Norfolk a great place to live, learn, work and visit. Our coast and environment are extremely important to us.

Recognising that North Norfolk faces a very real threat from climate change, the Council has declared a climate emergency.  We have developed a Net Zero strategy to support our ambitions and all staff have a role to play in meeting our carbon reduction targets.

We have a supportive culture that enables our people to learn and grow through attending courses, e-learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our our onsite recognised union is UNISON.

Our Cromer office is clean, modern and light, with onsite lunchtime catering and free onsite parking. As one of the largest employers in the district, we offer several benefits to all our employees:

• employee assistance program
• discounts portal
• salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period).

You will also enjoy:

• a good work-life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, all we ask is that you have a stable and reliable internet connection)
• 25 days' holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full-time)
• access to an excellent local government pension scheme based on your local authority career average earnings

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.